Send us a message
Fields marked * are required. Adding your order number gets you a faster answer.
Before you write
The four questions our team gets asked most often.
How long does it take to get a reply?
Most messages are answered within one business day. Enquiries sent over a weekend or public holiday are picked up the next working day.
I need to change or cancel an order — what now?
Message us with your order number as soon as possible. While the order is still marked Pending we can usually change the size, update the address or cancel it outright.
Can you help me pick a size?
Yes. Send your height, your usual size, and the measurements of a garment that already fits you well — we'll recommend the closest fit from our tall sizing.
My parcel hasn't arrived. What should I include?
Your order number and the delivery address on the order. Check the tracking status first, then message us and we'll open a case with the courier.
More answers in the Help Center.