Returns & Exchanges

The short version

• You have 14 days from delivery to request a return or exchange.
• Items must be unworn, unwashed, undamaged and have their original tags attached.
• Exchanges for a different size or colour are free of any restocking charge — you only cover return shipping.
• Refunds go back to the original payment method once the item passes inspection.

How to start a return

1. Go to My Account → Orders and open the order in question (or message us with your Order ID if you checked out as a guest).
2. Tell us which item you're returning and whether you want an exchange, a refund, or store credit.
3. We reply with the return address and a reference number — write that number on the parcel.
4. Pack the item with its tags and original packaging and hand it to the courier.

Please don't send anything back before you hear from us — unannounced parcels are hard to match to an order and slow your refund down.

Exchanges

Exchanges are the fastest route when the length or fit isn't right. We reserve the replacement size for you while your return is in transit, and dispatch it as soon as the original item is received and checked. If the size you want has sold out in the meantime, we'll offer store credit or a full refund instead.

Refund timelines

• Inspection: 1–3 business days after your parcel reaches our warehouse.
• Card refunds: 5–10 business days for the amount to appear on your statement, depending on your bank.
• Mobile wallet / cash-on-delivery orders: refunded to the account or number you nominate, usually within 5 business days.
• Store credit: issued immediately after inspection.

Original shipping charges are refunded only when the return is caused by a fault on our side.

Faulty or wrong items

If something arrives damaged, defective, or simply isn't what you ordered, contact us within 48 hours of delivery with photos of the item and the packaging. We cover the return shipping and send a replacement — or a full refund if you'd rather not wait.

What we can't accept

• Items returned after the 14-day window.
• Worn, washed, altered or tailored items, or items with the tags removed.
• Underwear, socks and other intimate items, for hygiene reasons.
• Made-to-measure and custom-tailored orders, which are produced to your own measurements.
• Gift cards and items marked "final sale" on the product page.