Help Center

Payments

Which payment methods do you accept?

Card payments, plus the online and cash-on-delivery options shown at checkout for your region.

Which currency am I charged in?

Prices are shown in the currency you pick from the CURRENCY selector at the top of the page. Your order stores the currency and exchange rate used at the moment you checked out, so your invoice always matches what you saw.

My payment failed but money was deducted.

Failed authorisations are released automatically by the bank, usually within 5–10 business days. Send us the transaction reference and we'll follow it up.

Do you accept coupons and gift cards?

Yes — enter the code in the discount field on the cart or checkout page. One coupon can be used per order, and gift-card balances can be combined with any other payment method.

Orders

How do I know my order went through?

You will get a confirmation email with your Order ID as soon as the order is placed. If it hasn't arrived within a few minutes, check your spam folder, then contact us with the email address you used at checkout.

Where do I find my Order ID?

It's in your order confirmation email, and under My Account → Orders if you checked out with an account.

Can I change or cancel my order?

Reach out as soon as possible. While the order is still marked Pending we can usually change the size, address or cancel it. Once it moves to Processing or Shipped it has to be handled as a return.

I checked out as a guest — can I still track my order?

Yes. Open Track My Order and enter the order number from your confirmation email — or the phone number you ordered with. No sign-in required.

Payments

Which payment methods do you accept?

Card payments, plus the online and cash-on-delivery options shown at checkout for your region.

Which currency am I charged in?

Prices are shown in the currency you pick from the CURRENCY selector at the top of the page. Your order stores the currency and exchange rate used at the moment you checked out, so your invoice always matches what you saw.

My payment failed but money was deducted.

Failed authorisations are released automatically by the bank, usually within 5–10 business days. Send us the transaction reference and we'll follow it up.

Do you accept coupons and gift cards?

Yes — enter the code in the discount field on the cart or checkout page. One coupon can be used per order, and gift-card balances can be combined with any other payment method.

Products & fit

How does your sizing work?

Everything is cut for tall bodies — longer sleeves, longer inseams and a longer body length than standard sizing. Check the size charts before ordering, and measure a garment you already own to compare.

An item is out of stock — will it come back?

Use the stock notification button on the product page and we'll email you the moment that size and colour is restocked.

Can I ask a question about a specific product?

Yes — every product page has a questions section. We answer publicly so other tall customers benefit too.

Account

Do I need an account to order?

No, guest checkout is available. An account simply keeps your order history, addresses, wishlist and reward points in one place.

I forgot my password.

Use the "Forgot password" link on the login page and follow the reset email.

How do reward points work?

You earn points on completed orders and can redeem them against a future purchase. Your current balance is shown in My Account.